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Can you get an ExpressVPN refund? Yes: new subscribers can cancel within 30 calendar days of their first purchase for a full refund, ExpressVPN’s terms of service say. It is one of the few providers that lets you request it yourself, from the Account and Billing page, without waiting for a chat agent. And it offers something NordVPN’s and Surfshark’s policies don’t: a 14-day window to get your money back after an unintended renewal, according to its money-back guarantee page.
There are exclusions too, including app store purchases and gift cards. This page sets out all of it.
ExpressVPN Refund: The Short Answer
30 calendar days, full refund, new subscribers only. The clock is exact: an order placed at 8 a.m. on 1 July can be refunded until 8 a.m. on 31 July, ExpressVPN’s guarantee page explains.
Self-service or chat for your ExpressVPN refund. Request it from the ExpressVPN+ portal, or through live chat or email.
Not covered by the guarantee: App Store and Google Play purchases, subscriptions bought with redemption codes such as gift cards, and renewals, the terms say. Our ExpressVPN review covers the service.
How to Get an ExpressVPN Refund
| Step | What to do | Note |
|---|---|---|
| 1 | Log in to the ExpressVPN+ portal | Website purchases only |
| 2 | Profile icon, then Account & Billing | Top-right corner |
| 3 | Next to Payment History, click View Payments | Your invoices appear |
| 4 | Click Request refund, then Proceed with Refund | Add a reason and submit |
| 5 | No button? Click the invoice date, then Contact Support | Support handles it |
Refunds usually arrive within 7 days to the original payment method, the terms say. Non-crypto refunds go out in US dollars, so a refund on a non-dollar purchase can differ slightly because of exchange rates. Crypto purchases are refunded in the same currency and amount.
A Dedicated IP add-on bought with the subscription is covered within the same 30 days, ExpressVPN’s support page notes.
What the Guarantee Doesn’t Cover
| Case | Covered by the 30-day guarantee? | What to do |
|---|---|---|
| App Store or Google Play purchase | No | Ask Apple or Google |
| Gift card or redemption code | No | — |
| Previously refunded subscriber | May be refused | — |
| Renewal payment | No | Use the 14-day renewal window |
| Other requests | Case by case | Contact support |
The renewal window is the ExpressVPN refund exception worth knowing. ExpressVPN’s guarantee page says that if your subscription renews when you did not intend it to, you have 14 days from the renewal to get a full refund. Its terms separately say the 30-day guarantee doesn’t cover renewals, so ask support promptly if a renewal surprises you.
Store purchases follow store rules. Apple and Google decide those refunds, as our ExpressVPN free trial guide explains, which is why the mobile trial costs you the guarantee.
Stop Renewal to Avoid the Problem
Turn off automatic renewal in your subscription settings if you are unsure about staying. ExpressVPN’s renewal prices are higher than first-term offers, as our ExpressVPN pricing guide shows.
For other providers, our VPN refund guide and our renewal price guide compare the rules.
How ExpressVPN’s Refund Compares
NordVPN refunds only first purchases, with no renewal window, as our NordVPN refund guide explains. Surfshark, owned like NordVPN by Nord Security, excludes some add-ons. Our NordVPN vs ExpressVPN comparison weighs them head to head.
ExpressVPN belongs to Kape Technologies, which also owns CyberGhost, whose 45-day window on long plans is longer, as our CyberGhost guide notes.
How We Research
The refund terms, exclusions, timing and currency rules come from ExpressVPN’s Terms of Service, updated in July 2026; the self-service steps and Dedicated IP coverage from its refund-policy support article, updated in August 2026; the exact-30-day example and the 14-day renewal window from its money-back guarantee page; store rules from its FAQ. We read all sources on 27 September 2026. ExpressVPN is not one of our affiliate partners. Our full approach lives on the About Us page.
ExpressVPN Refund FAQ
Yes. New subscribers get a full refund within 30 calendar days of their first purchase on ExpressVPN’s website.
In the ExpressVPN+ portal: Profile, Account & Billing, View Payments, then Request refund. Or contact live chat or email.
ExpressVPN’s guarantee page offers 14 days after an unintended renewal for a full refund. Its terms say the 30-day guarantee itself doesn’t cover renewals.
Generally within 7 days, to the original payment method, according to its terms.
No. App Store and Google Play purchases are refunded, if at all, by Apple or Google.
The Verdict
An ExpressVPN refund is among the easiest to claim: a self-service button within 30 days, and a 14-day window after an unintended renewal.
Buy on the website, not through an app store or with a gift card, if you want either protection.